Boiler cover plans

Basic includes an annual boiler service, priority booking, no callout fee on a covered visit, and 10% off parts. Repair labour and parts on Basic are charged at our normal rate, with that 10% parts discount. Standard adds breakdown repair labour, parts covered up to £100 per claim, and a same-day response for no heat or hot water where possible. Premium adds full central heating cover for radiators, valves, the pump and controls, plumbing emergencies such as leaks, burst pipes and blocked toilets, parts covered up to £250 per claim and £400 per year, a free landlord gas safety certificate (CP12), and a discount on a new boiler if yours cannot be repaired. Labour, parts and other work outside the plan you chose are charged at our normal rate.

Call 01782 901262 before anyone else attends, and say you are on boiler cover. We do not pay another contractor or refund their bill. Cover starts only after we accept the boiler at the inspection, and there is a 30-day wait before the first claim. If the fault is outside your plan, the visit is charged at our normal rate. If you smell gas, leave the property and call the National Gas Emergency Service on 0800 111 999.

You can cancel within 14 days of joining. After that, the minimum term is 12 months and the monthly payments for that term stay due. A card payment for the year is refunded if you cancel within those 14 days before we start the inspection. After those 14 days, that year is not refunded. Once the minimum term has ended, you can cancel by phone on 01782 901262 or by email to info@shieldheating.co.uk. A month that has already been collected is not refunded. A card payment does not renew by itself.

Boilers are usually accepted when they are under 10 years old. We can refuse a boiler after the inspection. Faults that are already present are not covered. If we refuse the boiler, the plan does not start and any payment taken for it is refunded.

Yes. The free landlord gas safety certificate (CP12) is included with Premium only. Say that you are a landlord on the join form. Work the plan does not include is charged at our normal rate.

Plumbing cover is £15 a month on Basic or Standard only, or £180 if you pay the year by card. It is added to the same payment as the boiler plan and covers emergency leaks, burst pipes and blocked toilets. It is not available on Premium. Premium already includes those plumbing emergencies and is not charged the extra £15.

You can pay monthly by Direct Debit, or pay 12 months now by card. The card price is 12 times the monthly price, with no extra discount: Basic is £239.88, Standard is £431.88, and Premium is £599.88. Plumbing cover on Basic or Standard is £15 a month, or £180 for the year. It is not available on Premium. The first Direct Debit collection usually leaves your bank a few working days later. Neither payment starts cover. Cover starts only after we accept the boiler, and there is a 30-day wait before the first claim. If a monthly payment is missed, or the Direct Debit stops, cover stops until the amount due is paid. The 12 monthly payments stay due. A card payment for the year does not renew by itself, and it is not refunded after the 14-day cancellation period.